Meet & Greet, Wait Time, Hourly: Chauffeur Terms, Explained

Every industry has vocabulary that insiders stop noticing. Here's what chauffeured transportation terms actually mean — so you know exactly what you're booking.

The glossary

• Flat rate — a fixed, all-inclusive price quoted before the ride. No meter, no surge. The price you see is the price you pay.
• Meet & greet — your chauffeur waits inside arrivals with a name sign, helps with luggage, and walks you to the vehicle. The premium airport experience, included at most full-service operators.
• Curbside pickup — the lighter option: you text when you have your bags, the car pulls up to the curb. Faster if you're traveling light.
• Complimentary wait time — the included buffer after your flight lands (typically 30 minutes domestic, 60 international) before any waiting charges apply. Crucially, it starts at actual wheels-down, not scheduled arrival.
• Hourly charter (as-directed) — you book the vehicle and chauffeur by the hour; the route is whatever your day requires. The right structure for multi-stop days, events, and wine tours.
• Transfer — a simple point-A-to-point-B ride, like an airport run. Priced flat by route.
• Vehicle class — the tier you book (Business Sedan, First-Class SUV, Sprinter) rather than a specific car. A guaranteed standard, with a model from that class — and reputable operators only ever upgrade, never downgrade.
• Gratuity included — standard tip is built into the quoted price. No awkward end-of-ride calculation.

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